IBM Recruitment 2022 – IBM India Private Limited (International Business Machines (IBM) has released new recruitment for Remote Technical Support job vacancies. Update by Sarkari Today News
IBM Recruitment 2022
| Organization | IBM (International Business Machines) |
| Post Name | Remote Technical Support |
| Job Type | Permanent Job |
| Required Education | Bachelor’s Degree |
| Who can apply | All India Candidate |
IBM Recruitment 2022 Responsibilities:
- Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
- Handle complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
- Provide remote infrastructure support delivery and performing problem cause analysis
- Collaborate with fellow support colleagues and other internal organizations to provide superior customer service
- Act as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
- Anticipate customer needs and effectively addressing concerns related to their issue or resolution
- Provide direct technical assistance to customers via phone, email, and chat.
Required Technical and Professional Expertise:
- Minimum 1.5 years of experience in Service Industry
- Proficient in handling customer queries across the globe (primarily United States)
Preferred Technical and Professional Expertise:
- Exceptional verbal and communication skills
- Unparalleled Listening and Comprehension capabilities
- Proven service industry front line experience with handling high value/critical customers
- Ability to keyboard to capture important details on a call for documentation
Important Dates:
Starting date for apply online: Already stared
Last date for apply online: As soon as possible
Important Links:
Apply Online Click Here
Notification Click Here
Official Website Click Here